Security service is not the same for every customer; therefore, Citizens Defense & Investigations does not offer a generic, pre-packaged service. Citizens Defense & Investigations develops security programs while working closely with the customer to develop the program that most fits their individual needs. Standard Operation Procedures can then be developed and implemented so the security officers may understand the security needs for that customer.
No security program can be successfully implemented without quality people to execute the program. Citizens Defense & Investigations difference is our people. From the entry level security officer to the President, CDI is committed from the top down to provide the highest level of service possible. CDI's retention percentage is well above industry standards This is a direct result of CDI's attention to detail enacted by the quality individuals we recruit and retain on a security officer and management level.
Citizens Defense and Investigations has experienced tremendous growth since its inception. CDI has achieved such growth through commitment to the client and flexible management and operation of our security services. Many of CDI initial customers are still our customers today which qualifies the first sentence in our mission statement "Citizens mission advocates customer loyalty over market share".
CDI is a Indiana Based Corporation 100% operated locally in Indiana. However we are open to any market throught out the United States. We are regulated and licensed by the Bureau of Security & Investigative Services. CDI Holds Licenses as a Indiana Private Patrol Operator and Private investigation's Company with offices in Indiana and the Corporate office located in the city of Merrillville, IN.
CDI'S is comprised of both core and specialized services. All services are managed by our Operations Director or Sales Manager which is accountable for overall management and profitability. This flexibility has given CDI'S entrance into several niche markets and has differentiated CDI'S from a traditional security provider to one-source security services solution.
CDI has several different services offered to make us a one stop shop for all your security needs. We offer Security and patrol services, Private Investigations, and Training by our Public Safety Training Division. All security officers go through a 120 hour training program. CDI has a veteran's preference program to assist our Military Veteran's.
